Politique de remboursement

Replacements

We don’t take items back and we don’t issue refunds for a change of size or mind. The pieces are made to order.

If something is wrong, we replace it, and you can keep the original item. You have 30 days from delivery to request a replacement.

Here is our process:

1. Use the Contact form. Tell us the order number and what you need (wrong size, print issue, damage).  
2. Send a photo of the item and your order confirmation.  
3. We send you the right product at no extra charge.  
4. The first item stays with you, so that nothing needs to be shipped back.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.


Exchanges

We don’t accept returns for exchange. Nothing is sent back to us. If the size or product is wrong, we ship the correct item once we’ve reviewed your request.

Here is our process:

  1. Email us by using the Contact form within 30 days of delivery. Include your order number and the size or item you need.
  2. Send a photo of the product you received and your order confirmation.
  3. After we confirm the request, we send you the right product at no extra charge.
  4. You keep the original item.

We don’t swap items after the 30-day window, or without a photo and proof of purchase.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will let you know if the refund was approved or not after you have sent us the photos of the damaged item. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@psaltix.com.